In the event that you are facing problems with your system, please contact our support team, which you can find by using the 'Customer Service' link on our homepage.
If you have encountered a software problem, we will in most cases be able to solve this remotely using TeamViewer. When we draw the conclusion that it is a hardware problem, we will provide you with clear instructions on what to do.
In the event that our support team has concluded that your system is not working properly anymore due to faulty hardware, we might request that you send the system to us. If the hardware has not been damaged due to improper actions on your part and the warranty is not voided or no longer valid, we will pay the shipping costs.